Frequently Asked Questions
- How much is delivery?
Delivery is free for all UK mainland orders (excluding some areas in the Scottish Highlands).
- Where do you deliver to?
We deliver to mainland UK addresses only - we generally do not deliver outside the mainland, however, there can be some exceptions to this rule so we suggest you contact us if you wish to place an order than required delivery outside of mainland UK.
- How quickly can I expect my sofa bed to arrive?
Some of our models are available from stock, so delivery can be within 1-3 working days depending on the time of the order.
Our made-to-order products are usually on a 2-4 week delivery timescale (although this can lengthen during busy periods), but please do not hesitate to contact us if you require something quickly - we will be happy to see what can be achieved.
- How are products delivered?
Products are delivered by carrier and delivery times are between 8am and 6pm on the specified day (you will be notified of the specified day beforehand).
Unfortunately, we are unable to give an exact time for delivery, we can only give you the delivery day. This is because we use a third party courier. So please ensure someone is available to accept delivery of your products on the arranged day, as failed deliveries due to no one being at the property can be charged for.
- Can I supply my own fabric?
Of course, whether you are an interior designer, or have found your own fabric elsewhere, you can send it along to our factory, and we'll upholster your sofa bed/accessories using your fabric.
For more information about this service, please contact us.
- Do you offer voucher codes or discounts?
Our products are already heavily discounted, due to our customers buying directly from us. Therefore, we do not offer any additional discounts or voucher codes. The only exception is for bulk orders, where we pass on our savings in distribution and production.
However, should you see a genuine like-for-like product offered at a cheaper price, we will always look to price match.
- Can I buy extra fabric from you?
Yes, we are happy to supply additional fabric to our customers. This can be purchased by the metre, and you will need to call our sales office (01234 834693) to obtain the price as this will vary between various fabric ranges.
We are also able to supply additional scatter cushions and/or arm caps on request - please contact us for more information.
- Can you make custom sized sofa beds?
Yes, due to our in-house manufacturing capabilities, we do offer a variety of bespoke services, including made-to-measure sizes.
The size of the mechanical bed will remain the same, but we can change the overall dimensions of the sofa including width and height (there is a minimum depth due to the mechanical sofa bed).
Please contact us for more information and a free quote.